Call intelligence for every conversation
Turn call recordings into summaries your team can act on
OutInsightAI transcribes your calls, applies the usecase you defined, and returns a structured summary, a rating, and the follow-ups that came out of the conversation.
Define your usecase once
Set the objective, expected outcome, and review script for your team — sales, support, collections, or any repeatable call type.
Upload call recordings in bulk
Drop in every conversation that matches the usecase. Recordings are queued and processed automatically in the background.
Get structured summaries and ratings
Each call comes back transcribed, summarised against your script, rated out of 5, and with concrete follow-up actions your team can act on.
Built for the calls that matter
Purpose-built for every industry
Why teams switch
Everything you need to review calls at scale
Consistent review standards
Every recording is scored against the exact objective and script you defined, so results are comparable across agents and over time.
Actionable call feedback
Summaries highlight what went well and what to improve — the rating and feedback map straight to coaching conversations.
Built for teams
Workspaces, invites, and usage reporting let a whole team review calls without sharing a login.
Multilingual transcription
Transcribe calls across 70+ languages with automatic detection, so regional teams review in the language they actually speak.
Questions, answered
How OutInsightAI works
The short version of everything you need to know before getting started.
A usecase bundles everything needed to review one type of call: the objective, the expected outcome, and the script the AI follows. Define it once, and every recording in that usecase is reviewed to the same standard.
Each recording is transcribed, then summarised against your usecase script. You get a structured summary, a rating out of 5 for how well the call met the objectives, and concrete feedback the agent can act on before the next call.
The platform ships with purpose-built templates for real estate, hospital, logistics, pharmacy, school, and any team can define a custom usecase with its own objectives and script.
Transcription supports 70+ languages with automatic detection, plus a broad range of manually selectable languages. Regional teams can review calls in the language they actually speak.
Teams start free with 3 usecases and 30 recordings, scale with the business plan, and move to a custom enterprise plan for unlimited use. Contact info@outinsightai.com to discuss your volume.
Create an account, set up your workspace, define your first usecase with an objective and script, then upload a recording. You will have your first structured summary within minutes.
Start reviewing calls the way the best teams do
Define your first usecase in a couple of minutes and upload a recording to see a structured summary, rating, and feedback.